Refund policy

Last Updated: November 17th 2025

Thank you for choosing EasyUpgrade. Please read this policy carefully before subscribing or placing an order.

1. No Returns / Exchanges

EasyUpgrade plans and services are not eligible for return, exchange, or cancellation once purchased.

Because EasyUpgrade is a subscription-based service linked to device verification, plan allocation, and guaranteed buyback value, we do not accept returns for any reason including:

  • Change of mind

  • Incorrect selection

  • Wrong device model selected

  • Plan not required later

  • Personal preference

2. When a Refund Is Applicable

A refund will only be issued if:

  • Your subscription is rejected by EasyUpgrade due to incorrect, incomplete, or unverifiable data submitted by the customer (e.g. invalid IMEI, wrong device information, fraud attempts, unverifiable identity).

  • EasyUpgrade is unable to activate your plan due to compliance or system error.

In such cases, the subscription amount will be refunded to the original payment method within 7–14 working days.

3. Rejection Due to Incorrect / Fraudulent Data

EasyUpgrade reserves the right to reject a subscription if:

  • Device information does not match the customer’s submission

  • IMEI or serial number validation fails

  • Photos or documents provided are intentionally misrepresented

  • The customer attempts misuse/manipulation of the plan or pricing

  • Identity verification fails or is not completed

  • The customer is found to be ineligible for the plan based on internal checks

Rejection timelines may vary. Customers may be asked to provide additional documents before refund approval.

4. Device Condition at Buyback Stage

This policy applies only at the time of subscription purchase.
Buyback eligibility at the end of the plan is governed by EasyUpgrade’s Buyback Terms, which require:

  • Verified IMEI/device match

  • Device powered on and functional

  • No motherboard or major damage

  • Device not blacklisted/lost/stolen
    (Full conditions are available in your plan terms.)

5. Cancellation of Orders Due to Errors

EasyUpgrade reserves the right to cancel or reject any order in case of:

  • Pricing errors

  • Technical issues

  • System glitches

  • Fraudulent transactions

  • Regulatory restrictions

Refunds in such cases will be processed in accordance with Section 2.

6. How to Request a Refund (If Eligible)

If your subscription was rejected and you believe you are eligible for a refund, please contact:

📩 care@easyupgrade.in
📞 63660 63660

Include:

  • Order number

  • Registered email/phone

  • Reason for refund request

7. Chargebacks & Disputes

Raising unwarranted chargebacks or payment disputes without prior contact may result in:

  • Suspension of plan

  • Legal action

  • Reporting to payment partners

Kindly reach out to us first — we’re here to help.